WHAT ARE DIGITAL TICKETS?
SMU Athletics transitioned to a 100% digital ticketing and parking initiative for all ticketed events, beginning with the 2020 football season. This digital ticketing process reduces ticket fraud and loss of tickets, making for an even more seamless venue-entry experience. Will call and mailing tickets are still available for an additional fee. Digital tickets use email or text messaging to send your tickets directly to you after purchase. These tickets are optimized for display on your smartphone device.
WHY DIGITAL TICKETS?
- Allows us to deliver an enhanced, personalized fan experience.
- Contactless for a more seamless venue-entry experience.
- Avoid waiting in Will Call lines to pick up your tickets.
- Prevents your tickets from getting lost in the mail.
- No need to print your tickets. Simply present your mobile device with tickets at the gate.
- Easily transfer your tickets to the mobile devices of friends and family.
- Sell your tickets through our official partners right on your phone!
- Not available for faculty/staff, students, or complimentary tickets.
DOWNLOADING TICKETS & PARKING
- Buy home game tickets online.
- You will receive an email or SMS text. Click the link to add the tickets to your mobile wallet.
- Present your digital ticket on your smartphone at the game. Digital tickets are individually bar coded allowing one scan per entry so any attempts to duplicate, alter or sell any copies of the digital ticket may result in admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets.
HOW TO TRANSFER TICKETS & PARKING
Transferring via email address
TICKET MANAGEMENT FEATURES
Your My Account page gives you a convenient, simple, and secure way to manage your tickets.
- Step 1: Visit smumustangs.com/myaccount on your phone or log in through the SMU Athletics mobile app and select “My SMU Tickets” in the main menu.
- Step 2: Log in using your account number and password If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
- Log in using your account number and password. If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
If it is your first time accessing your account online, click ‘Activate Your Account (PDF)’ to link your existing account with PIN number provided by the SMU Ticket Office. For assistance, or to gain access to your Customer ID or Online PIN, please call 214-768-2904 or email tickets@smu.edu.
- Transfer or accept tickets on your phone.
- Buy tickets to SMU Athletics events.
- Update your account information.
- For assistance accessing your My Account page, please contact the SMU Athletics Ticket Office at 214-768-2904 or tickets@smu.edu.
DIGITAL TICKETING & PARKING FAQs
Q: Why is SMU moving to digital ticketing?
A: In an effort to prioritize the health and safety of our fans, SMU Athletics will transition to a 100% digital ticketing and parking initiative for all ticketed events beginning with the 2020 football season. This new digital ticketing process will also reduce ticket fraud and loss of tickets, making for a more seamless venue-entry experience. Will call and mailing tickets will still be available for an additional fee.
Q: I've never used a ticket account page. Do I already have one or do I need to create one?
A: Everyone who has purchased a ticket from the SMU Athletics ticket office already has an account in our system. If it is your first time accessing your account online, click ‘Activate Your Account (PDF)’ to link your existing account with PIN number provided by the SMU Ticket Office.
For assistance, or to gain access to your Customer ID or Online PIN, please call 214-768-2904 or email tickets@smu.edu.
Q: How do I log into my account after I’ve initially activated with the online pin that was provided by the SMU Ticket Office?
- Step 1: Visit smumustangs.com/myaccount on a desktop, your phone or log in through the SMU Athletics mobile app and select “My SMU Tickets” in the main menu.
- Step 2: Log in using your account number and password
- If you do not know your password, click ‘Forgot Password’ to have a temporary one emailed to you.
- For assistance, please call 214-768-2904 or email tickets@smu.edu.
Q: How much does the SMU Athletics app cost?
A: The app and digital ticketing are FREE. There are no costs associated with managing your
tickets on your smartphone, including accessing tickets for digital entry, forwarding tickets or
selling tickets online. Download the SMU Athletics App: (Apple) | (Android)
Q: How do I access my tickets on my smartphone?
A: Visit smumustangs.com/digitaltickets for step by step instructions on how to access your digital tickets.
Q: What if I don't have a smartphone? Or What if I want printed tickets?
A: Fans without a smartphone can utilize the transfer functionality in their account to send the tickets to someone in their travel party with a smart phone. If that is not an option, simply contact the box office and request tickets to be printed for a $10 fee to be sent via USPS (only available if more than two weeks out from the event) or left at will call.
Q: What if my phone dies on game day? How do I get my tickets?
A: We strongly encourage fans to make sure their phones are charged prior to arriving on campus. If your phone is not available on game day, we will offer printed (or re-printed) tickets for an additional $10 fee at the main box office on game day.
Q: What if I don’t have internet access on game day?
A: To ensure seamless entry, we highly recommend downloading your tickets to your phone before arriving to the game. If you have an iPhone, you can store your tickets in your Apple Wallet or Google Pay (if you’re an Android user). This would eliminate the need for internet access when entering the facility.
Q: Can I print my ticket from home?
A: No. With QR Digital Tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket. This includes any ticket forwarded/transferred to another account or purchased off a third party site such as, StubHub.
Q: Can I have multiple tickets on one phone?
A: Yes. You can swipe through your tickets at the venue if everyone is present. For easier entry, it is recommended to transfer tickets to each attendee. For instructions on how to transfer a ticket, visit smumustangs.com/digitaltickets.
Q: What if my whole party isn't with me when I enter the venue?
A: All guests must be present to use tickets to enter SMU facilities. Fans are encouraged to transfer each attendee their own individual ticket if they are arriving separately. A valid phone number or email address is required to accept a transfer. For instructions on how to transfer a ticket, visit smumustangs.com/digitaltickets.
Q: What if I forward tickets to the wrong person, can I recall the tickets?
A: Yes. You can reclaim tickets as long as they haven’t already been accepted by the
recipient. We recommend double-checking the email just to be safe. The recipient has 48 hours to accept the transfer before the request automatically cancels. If this happens, both parties are notified.
Q: Does the person I send the tickets to need an SMU account?
A: Yes. If they don’t have one already, they can easily create one in just a few minutes through the process of accepting their tickets.
Q: What if I have a windows phone, a blackberry or otherwise can’t download the SMU Athletics mobile app?
A: You can always access your tickets via your smartphone’s browser. Log into your account at smumustangs.com/myaccount.
Q: I didn’t receive my Parking hang tags in the mail. How do I access parking pass?
A: Parking passes will also be available as a digital parking pass this season. You can gain access to this in the same way you would gain access to your digital game ticket. (visit smumustangs.com/digitaltickets) Please have your mobile device ready to present your digital parking pass prior to arriving onto campus.
Presenting your Parking pass through the window will help our parking attendants direct traffic ensuring the smoothest entry and exit possible. Parking pass holders will need to scan their digital parking pass upon entry into designated parking lot. Downloading parking passes prior to arriving onto campus will expedite the process.
Q: I didn’t receive my Boulevard hang tags in the mail. How do I access my Boulevard spot on game day?
A: Boulevard passes will also be available as a digital pass this season. You can gain access to this in the same way you would gain access to your digital game ticket. (visit smumustangs.com/digitaltickets) Please have your mobile device ready to present your digital Boulevard pass prior to arriving onto campus.
Presenting your Boulevard pass through the window will help our attendants to direct traffic ensuring the smoothest entry and exit possible. Pass holders will need to scan their digital Boulevard upon entry into designated Boulevard spot. Downloading Boulevard passes prior to arriving onto campus will expedite the process.
Q: Is my personal information secure?
A: Yes! Our venue is PCI compliant, giving you the highest available security to ensure that
your credit card and account password are all well-protected.
